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UEFA.tv: вопросы и ответы (англ.)

Table of contents

What kind of content or live matches can I get on UEFA.tv?

Fans can register for free for UEFA.tv to enjoy live match streaming of UEFA’s Youth, Women’s and Futsal competitions* as well as live coverage of UEFA Champions League and other key competition draws.

Throughout the season, UEFA.tv is the official home of highlights from all matches played in UEFA competitions including the UEFA Champions League, UEFA Europa League, UEFA Conference League, UEFA Nations League and European Qualifiers.

The platform is updated daily with a wide array of additional video-on-demand content from across UEFA competitions including match re-runs, magazine shows, compilation clips, extended highlights, behind-the-scenes features, original programming and documentaries, and much more.

In addition, content from the very best of UEFA’s historic video archive will be featured in the form of classic matches, legendary players and compelling football storytelling.

*Live matches may be subject to geo-restrictions in certain territories.

When can I watch UEFA match highlights?

As a general rule, highlights of matches in UEFA competitions are available to view as of post-midnight in your local time zone, while highlights of UEFA EURO are generally made available 24 hours after the EURO final.

Can I watch the UEFA Champions League, UEFA Super Cup, UEFA Europa League, UEFA EURO, UEFA Nations League or UEFA European Qualifiers live on UEFA.tv?

In general, live matches from flagship UEFA competitions – including the UEFA Champions League, UEFA Super Cup, UEFA Europa League, UEFA Conference League, UEFA EURO, UEFA Nations League and UEFA European Qualifiers – are not available for viewing on UEFA.tv.

Fans can locate further information regarding live coverage of UEFA competitions by visiting UEFA.com (https://www.uefa.com/match-calendar/) where the official UEFA broadcast partners will be listed by territory.

How do I sign up to UEFA.tv? Do I have to pay to access?

Access to UEFA.tv is free by simply registering and creating a “MyUEFA” account (for more benefits see https://www.uefa.com/myuefa/).

NEW USERS: Click on or tap any piece of video content on the UEFA.tv website or apps and you’ll see the MyUEFA registration path where you can create an account for free.

EXISTING USERS: Fans that already have a MyUEFA account can simply sign in to UEFA.tv using their existing account credentials. Log in via Googleplus and AppleID is also available.

For Hisense VIDAA, PlayStation, Amazon Fire, Android TV and Apple TV apps:

Fans using our Smart TV, connected device and console apps can log-in using our ‘second screen’ experience.

Clicking to sign-up or log-in will take users to the log-in screen (see screenshot below). You will have two options to log-in, either;

• using a separate mobile device, you can navigate to https://www.uefa.tv/tv-login and enter the 6 digit code seen on screen; or,

• scan the QR code on screen using your mobile device.

In both cases you will follow the sign up / log-in steps on your mobile device before returning to the main screen once logged in to continue your UEFA.tv viewing experience.

UEFA’s Terms & Conditions of use can be accessed and reviewed via the registration path in advance of sign-up.

I've forgotten my password. How do I reset it?

For Web: If you’re accessing UEFA.tv via our website, please click on the "Sign-Up" button on the top right of the home page – you will see a "I forgot my password" link in the MyUEFA log-in screen. Please click on this link and follow the simple instructions to reset your password.

For iOS and Android Apps: If you’re accessing UEFA.tv via our apps, please tap on the “hamburger” menu icon in the app interface and you’ll see the option to access the MyUEFA log-in screen from where you can reset your password.

For Hisense VIDAA, PlayStation, Amazon Fire, Android TV and Apple TV apps: please follow the instructions above using the mobile app or web.

How can I find out what's on UEFA.tv?

Please check in regularly on UEFA.tv where the home screen will be updated dynamically with the latest, most topical content from across UEFA competitions – both live and on-demand.

You can also view the upcoming schedule of live matches and draws available in your local territory by clicking the “Live Calendar” option.

On what platforms and devices can I access UEFA.tv?

UEFA.tv is currently available on the following platforms and via the respective app stores for download:

  • Web: UEFA.tv
  • Apple: iPhone, iPad & Apple TV apps
  • Android: Mobile, tablet and Android TV apps
  • Amazon: Amazon Fire TV
  • Hisense: Hisense VIDAA Smart TVs
  • PlayStation: PS4, PS5
I’m using a Hisense VIDAA Smart TV, and after re-establishing a loss of network connection the UEFA.tv is not rendering video. How can I remedy this issue?

Once you’ve re-established your network connection, please simply exit and relaunch the UEFA.tv app and this will resolve the problem.

Why is my browser not supported?

The UEFA.tv website is optimised for the latest versions of Google Chrome, Apple Safari, and Mozilla Firefox.

Fans using a different browser – or older browser versions – will receive a pop-up message on our website with the relevant information.

How can I save on mobile data when using the UEFA.tv app?

Please open your iOS or Android version of the UEFA.tv app and tap on the “App Settings” option in the top “hamburger” menu bar, where you can choose to select the “Use Mobile Data” option as well as selecting your chosen playback quality level (see screenshot below).

Can I download UEFA.tv content to watch offline?

A selection of UEFA.tv ‘Original’ Series will be available to download to your device (mobile apps only) for watching offline. Content that is available to download will have the ‘Download’ icon on the thumbnail and once it is downloaded to your device it will remain available for you to watch for 14 days.

What languages is UEFA.tv available in?

The UEFA.tv platform and content is currently available in English only, including live match commentaries.

Certain magazine show and other video on demand content may also be subtitled in English or additional languages.

Does UEFA.tv support "casting"?

Yes, Chromecasting and AirPlay are both supported in the UEFA.tv Android and iOS mobile & tablet apps respectively.

Please ensure your phone, tablet, or computer is connected to the same Wi-Fi network as your TV device. You’ll see the Cast button in the top right of the UEFA.tv video player if Chromecast or Airplay are available. Simply select the Cast button to Cast or Airplay your video.

Can I create ‘Watchlists’ on UEFA.tv?

To create a new Watchlist click "Terms & More" in the main menu, then select "Watchlist". Once on this page, you will see the ‘+’ to create a new Watchlist and then type in your title.

You can also create a new playlist directly in an individual video player window. Here you can click the icon in the bottom right corner of the video player, and then add to an existing watchlist or choose to create a new one (you will need to give your watchlist a name). You can create a maximum of 500 customised watchlists.

Please note that you can create, edit, or delete watchlists only on the UEFA.tv website and mobile apps.

Where can I find general help and information about UEFA’s other digital services and about UEFA as an organisation?

For additional support regarding other UEFA digital services – or for further information about UEFA as an organisation – please consult our Help Centre portal: https://helpcenter.uefa.com/hc/en-gb

How can I sign-in to UEFA.tv?

You can use the following methods to sign-in to UEFA.tv:

  • Google sign-in,
  • Apple sign-in,
  • email & password.

Regarding Facebook: Please note that using Facebook to sign-in to UEFA.tv on Apple and Android mobile apps is unavailable at present. If you previously created a MyUEFA account using Facebook sign-in, you can still access UEFA.tv by simply creating a new account using one of the above methods.

How can I contact the UEFA.tv team?

If your question is not answered by these FAQs you can email the UEFA.tv support team at uefatvsupport@uefa.ch 

Technical support

What are the minimum system requirements?

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for UEFA TV. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy UEFA TV content at its highest video quality.Regarding Facebook: Please note that using Facebook to sign-in to UEFA.tv on Apple and Android mobile apps is unavailable at present. If you previously created a MyUEFA account using Facebook sign-in, you can still access UEFA.tv by simply creating a new account using one of the above methods.

What are the minimum connectivity requirements?

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for UEFA.tv. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy UEFA.tv content at its highest video quality.

You can use this free online tool to check your Internet connection’s speed:

Speed Test (Select the New York option as a baseline)

Does my network or internet congestion affect my experience of UEFA.tv?

Make sure you (or others on your network) are not downloading music, movies, or games while you are using UEFA.tv as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream UEFA.tv .

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

Why Am I Having Issues Viewing a Stream?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

• SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

UEFA.tv works best over 4G, 5G and Wi-Fi networks. As UEFA.tv uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in UEFA.tv. Try troubleshooting here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

• CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

Troubleshooting – Network Connectivity

A common issue is that of weak and interrupted internet connectivity within a home Wi-Fi network. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• RESTART YOUR BROWSER, DEVICE AND HOME WI-FI NETWORK

• Close the browser that had UEFA.tv open / the UEFA.tv app.

• Shut down your device.

• Unplug your Wi-Fi router / modem from power for 1-2 minutes.

• Plug your Wi-Fi router / modem back into power.

• Restart device, open UEFA.tv app / in browser

• IMPROVE YOUR WI-FI SIGNAL

• Move to a more central location / closer to your device.

• Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.

• Move router off the floor.

• CONNECT YOUR COMPUTER DIRECTLY TO THE MODEM

• Close the browser that had UEFA.tv open.

• Shut down your computer.

• Unplug your modem from power for 1-2 minutes.

• Plug your modem back into power.

• Turn computer on, plug computer into modem via ethernet cable.

• Open UEFA.tv in a browser

If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.

Troubleshooting – Desktop Browser Issues

When trying to access a live UEFA.tv event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of UEFA.tv, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

  • Chrome
  • Firefox
  • Microsoft Edge
  • Safari
Troubleshooting - iPhone/iPad issues

For any issues on the iOS app please try to reinstall the app from your mobile device:

  1. Remove the app from your device.
  2. Power cycle your device (Turn your device off and then on again)
  3. Reinstall the app on your device.

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

Troubleshooting - Android issues

For any issues on the Android app please try to reinstall the app from your mobile device:

  1. Remove the app from your device.
  2. Power cycle your device.
  3. Reinstall the app on your device.

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.